Ticket Terms and Conditions Privacy Policy

Marshfield Arts – Ticket Terms & Conditions

By purchasing a ticket to a Marshfield Arts event, you agree to the following terms:

1. No Refunds Policy. We are unable to offer refunds for tickets once purchased. As a small, community-focused organisation, we are committed to fairly compensating our professional musicians for their time, talent, and preparation—regardless of audience size.Thank you for helping us ensure artists are supported and valued.

2. Ticket Exchanges. If you're no longer able to attend, we’re happy to offer you a voucher for the full ticket amount. This voucher can be used towards any future Marshfield Arts concert. To request a voucher, please email us at marshfieldarts@gmail.com at least 24 hours before the event.

3. Event Changes. If we need to reschedule or cancel an event, we’ll notify you as soon as possible. In such cases, we will offer you either a replacement ticket for the new date or a voucher for a future event.

Marshfield Arts Privacy Policy Effective Date: 25/5/25

At Marshfield Arts, your privacy matters to us. This policy outlines how we collect, use, and protect your personal information when you sign up for our newsletter or purchase tickets to our events.

1. What we collect when you:

sign up for our newsletter: Your name, Your email address
Purchase tickets, we may collect: Your name, Email address, Payment information, (processed securely by a third-party provider) Billing address (if applicable).We do not store your payment details on our servers.

2. How We Use Your Information. We use your information to:

Send you newsletters and updates about upcoming events
Process ticket orders and send booking confirmations
Improve your experience with Marshfield Arts
Contact you with important information about your booking (e.g., event changes or cancellations)

We do not sell, trade, or rent your personal data to anyone.

3. Legal Basis for Processing. We collect and use your data based on:

Consent – when you opt in to receive our newsletter
Contract – when you purchase a ticket
Legitimate interest – to provide and improve our services

4. Third-Party Services. We may use trusted third-party services (like email platforms or ticketing providers) to manage communications and transactions. These providers are GDPR-compliant and only process your data for the purposes we specify.5. Your Rights. You have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete information
Withdraw your consent at any time (e.g., unsubscribe from our newsletter)
Request that we delete your data

To exercise any of these rights, please contact us at: marshfieldarts@gmail.com

6. Data Retention. We retain your data only as long as necessary to provide our services or as required by law. You can unsubscribe from our newsletter at any time by clicking the link in any of our emails.

7. Contact Us. If you have questions about this privacy policy or how we handle your data, please contact: marshfieldarts@gmail.com